Refund Policy

1. General Refund Policy

Our refund policy is designed to be fair to both event organizers and attendees. The specific refund terms for each event are set by the event organizer and will be clearly displayed during the ticket purchase process.

2. Event Cancellation

If an event is cancelled by the organizer:

• You are entitled to a full refund of your ticket price
• Refunds will be processed within 7-10 business days
• You will be notified via email about the cancellation
• Refunds will be issued to the original payment method

3. Event Postponement

If an event is postponed:

• Your ticket will automatically be valid for the new date
• You may request a refund if you cannot attend the new date
• Refund requests must be made within 7 days of the postponement announcement

4. Customer-Initiated Refunds

If you need to cancel your attendance:

• Refund eligibility depends on the event organizer's policy
• Some events may offer partial refunds up to a certain date
• Service fees may be non-refundable
• Last-minute cancellations typically are not eligible for refunds

5. How to Request a Refund

To request a refund:

• Visit your ticket order in your account dashboard
• Click the "Request Refund" button
• Provide a reason for your refund request
• Wait for approval from the event organizer (if applicable)

Alternatively, contact our support team for assistance.

6. Processing Time

Approved refunds will be processed within:

• 7-10 business days for credit/debit card payments
• 5-7 business days for PayPal or similar services
• The refund will appear in your original payment method

7. Non-Refundable Items

The following are typically non-refundable:

• Service and processing fees (unless event is cancelled)
• Tickets marked as "No Refunds" during purchase
• Tickets purchased within 48 hours of the event
• Tickets that have been transferred to another person

8. Disputes

If you have a dispute regarding a refund:

• First, contact the event organizer directly
• If unresolved, contact our support team
• We will mediate between you and the organizer
• Our decision in disputes will be final

9. Force Majeure

In cases of extraordinary circumstances beyond anyone's control (natural disasters, pandemics, government restrictions), special refund terms may apply as determined on a case-by-case basis.

10. Contact Us

For questions about refunds or to request a refund, please visit our support page.